Updated 16 July 2026. This page supplements the general REGIONY privacy policy with information specific to the mobile application.
Using the app without an account
You can browse the programme, practical information, festival map, and transport information without signing in. An account is needed to sync My Programme, access assigned tickets, and enable personal push notifications.
Data handled by the app
- Account: name, email address, Apple or Google account identifier, and profile picture if supplied by the sign-in provider.
- My Programme: performances saved to your synced programme.
- Tickets: ticket file, QR code, ticket number, venue, date, seat, category, and price information when a ticket is assigned to your account.
- Device and notifications: a random installation identifier, platform, app version, and push token when you enable notifications.
- Location: after permission is granted, current coordinates are sent to our transport API to find nearby stops and bikes. The request is not authenticated and location is not stored in your user profile.
- Technical data: ordinary server logs required for security and reliable operation, such as request time, IP address, and error details.
Purposes
We use data only for authentication, programme sync, ticket access, requested notifications, nearby transport calculations, security, and technical operation. The mobile app does not use advertising tracking and we do not sell personal data.
Service providers
Apple and Google provide sign-in. Expo Push Service and the Apple or Google platform services deliver push notifications. External maps, ticket shops, and other links open only after your action and are governed by the relevant provider's policies.
Retention and security
Authentication tokens are stored in the device's secure system storage. Synced data is kept while the account exists or for as long as needed to provide the selected feature. Some records may remain for a limited time in security backups or where retention is required by law.
Device permissions
Location and notifications can be refused or disabled later in device settings. The core festival programme remains available without these permissions.
Account deletion
In the app, open More → App information → Permanently delete account. This removes the account, external identities, synced programme, push registrations, and assigned tickets including their files. Apple-linked accounts require fresh Apple authentication and Apple authorization is revoked before deletion. If you no longer have the app, use the public REGIONY account deletion page.
Contact and your rights
The data controller and contact details are listed in the general privacy policy. You can also contact us through the Contacts page.